1. Introduction

At D4 Digital, we strive to deliver reliable and high-quality communication services. This Refund Policy outlines the conditions under which refunds may be considered, ensuring transparency and fairness for all our clients.

2. General Policy

• All payments made for bulk SMS, WhatsApp messaging, and voice call services are non-refundable once credits or services have been activated.

• Refunds will only be processed in cases where services fail due to issues directly attributable to D4 Digital.

3. Eligible Refund Scenarios

Refunds may be considered under the following circumstances:

• Technical Failure: If services are not delivered due to a verified fault in our system.

• Duplicate Payment: If a client is charged more than once for the same transaction.

• Service Non-Activation: If purchased credits or services are not activated within the promised timeframe.

4. Non-Refundable Situations

Refunds will not be issued for:

• Incorrect or invalid recipient numbers provided by the client.

• Delays or failures caused by telecom operators, internet providers, or third-party networks.

• Misuse of services, including spamming or violation of regulatory guidelines.

• Change of business requirements after purchase.

5. Refund Process

• Clients must submit a written request for refund within 7 working days of the transaction.

• Requests should include transaction details, payment proof, and a clear explanation of the issue.

• Approved refunds will be processed within 10–15 business days via the original payment method.

6. Contact for Refunds

For refund-related queries, please reach out to: D4 Digital, Maharashtra, India
📧 Email: info@d4digital.co.in
📞 Phone: +91-88308 99103